Turn feedback into actionable decisions.
WIT helps you detect at-risk customers, reduce churn, protect your online reputation and close the loop with actions your team can see and execute.
Identify early signals before losing customers.
WIT detects detractors, critical comments, negative emotions and branches or teams with rising risk. The goal is not only to measure, but to act before the problem escalates.
Automatic alerts
When a critical customer appears, your team receives a clear signal to intervene.
Negative emotions
AI classifies frustration, anger, dissatisfaction or indifference in each comment.
Risk by location
Detect which location, department or channel concentrates the most friction.
Critical customers, alerts, patterns and priorities in one view.
Reduce customer loss by understanding why they leave.
Churn does not start when a customer cancels. It starts when a negative experience is not detected, not answered or repeated without correction.
WIT connects experience signals with retention actions.
Detect frequent causes
Wait time, service quality, lack of follow-up, product, price or location-specific issues.
Compare locations, departments or teams
Understand where risk is concentrated and which practices should be replicated.
Measure recovery
Track contacted customers, resolved cases, recovered customers and later evolution.
Turn satisfied customers into public reputation.
WIT connects private feedback with online reputation: identify promoters, invite them to share their experience and respond to reviews with consistency.
Promoters to Google
When the experience is positive, you can activate a review request.
Suggested replies
AI prepares empathetic, clear and brand-aligned responses.
Reputation by location
See which locations need attention and which ones strengthen the brand.
“Excellent service and very attentive team.”
“I waited too long and no one followed up.”
Create a clear process from signal to resolution.
WIT helps teams move from feedback to action with traceable steps, responsibilities and follow-up.
Capture
Receive feedback through WhatsApp, QR, email or reviews.
Analyze
AI detects sentiment, topic, urgency and risk.
Assign
The team knows who should act and what priority it has.
Follow up
Register contact, resolution and customer recovery.
Improve
Use patterns to correct recurring operational issues.
Start managing customer experience with real action.
Book a demo and see how WIT helps detect risks, prioritize decisions and protect customer loyalty.
Book a demo