WIT Solutions

Turn feedback into actions that reduce risk.

WIT connects experience signals, AI, reputation and customer recovery so each branch, area or team knows where to act first.

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At-risk customers Reduce churn Google Reviews Close the loop

Executive signals Last 30 days · Full network

WITTY detected

WIT Score65

NPS+18

Detractors29%

Wait timeHigh risk

Sales follow-upAttention

Branch serviceStable

Action suggested by WITTY

Prioritize reducing wait time in branches with the highest concentration of detractors.

Detect at-risk customers

Identify early signals before losing customers.

WIT turns comments, emotions, detractors and branch behavior into a clear operational risk map. The team doesn't just see data: it knows where to act first.

Prioritized alerts

Detects critical customers and activates follow-up before the experience escalates.

AI emotional reading

WITTY classifies frustration, anger, indifference and repeated patterns.

Prioritization by impact

Ranks branches, areas and channels by real risk and operational urgency.

29%Detractors

24hEscalation

AIPatterns

1 viewPriorities

Risk Intelligence Engine Active signals

LIVE

Risk High 29% detractors

Comments

Emotion

Branch

Alert

Wait time82%

Follow-up64%

Service & care41%

WITTY detected

Risk grows when prolonged wait, low recommendation and lack of follow-up combine in the same branch.

Reduce churn

Reduce churn by understanding why customers leave.

WIT sorts loss causes, prioritizes critical cases and helps teams intervene before losing the customer.

High risk29%Active detractors

At-risk customer

Churn starts before cancellation.

WIT detects critical signals and prioritizes follow-up.

Detect frequent causes

Identify repeating reasons before they become abandonment.

42%impact

Compare branches, areas or teams

Sort where risk is concentrated and what practices are worth replicating.

31%priority

Measure recovery

Track contacted, resolved, recovered and subsequent trends.

7recovered

WITTY recommends: contact detractors within 24 hours and review the operational flow generating recurring friction.

Improve Google Reviews

Turn satisfied customers into public reputation.

WIT connects private feedback with online reputation: identifies promoters, invites them to share their experience and helps respond to reviews with criteria and consistency.

Promoters converted into reviews

When an experience is positive, WIT activates the next step: requesting the review at the right moment.

satisfied customers Google Reviews

WITTY-suggested replies

AI proposes empathetic, consistent replies, maintaining brand criteria across every branch.

brand tone quick response

Reputation managed by location

See which branches drive the brand and which need reputation intervention.

by location visible evolution

Google Reviews Reputation by location

AI Response

Rating4.8★

Unanswered8

Positive+32%

Promoter customer★★★★★

"Excellent service and follow-up."

Critical review★☆☆☆☆

"I had to wait too long."

WITTY suggests: We're sorry about your experience. We want to review what happened and help you resolve it.

Close the loop

Listening is not enough. You need to resolve and learn.

Closing the loop means every critical customer receives follow-up, an owner, documented action and measurable outcome.

Detect

The system identifies a negative response or critical comment.

Assign

A case is created and assigned to the right owner.

Resolve

The team logs the action, contact and outcome.

Learn

WIT keeps history to detect recurrence and improvement opportunities.

CasesOpen

24hEscalation

RECRecovered

HistoryLearning

Applied intelligence

Four connected solutions in one single platform.

Detecting risk, reducing churn, improving reputation and closing the loop are not isolated actions. They are part of the same experience management system.

Executive view

A clear read for leadership: where the risk is, what has the most impact and what is improving.

Operational action

Each owner can see cases, alerts, comments and specific tasks.

AI with judgment

WITTY identifies patterns, emotions and priorities to avoid scattered manual reading.

Measurable impact

Customer recovery, reputation and metric evolution can be tracked over time.

FAQ

Frequently asked questions

Is WIT only for companies with multiple locations?

No. It's especially useful in organizations with multiple branches, areas or teams, but it also applies to B2B companies, clinics, services and commercial operations with recurring customers.

Does AI replace the team?

No. It sorts information, detects patterns and helps prioritize actions. Decisions and management remain with the team.

Can it help reduce churn?

Yes. WIT identifies satisfaction signals, critical cases, recurring causes and friction points to act before losing the customer.

Can results be measured by location?

Yes. You can compare branches, areas, teams, channels or periods to understand where the risk is and where there are replicable best practices.