Clinics & Healthcare

Measure patient experience and act faster.

WIT helps clinics, aesthetic centers, wellness businesses and healthcare groups understand patient satisfaction, service quality, wait times, post-visit follow-up and online reputation by location, area or professional.

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ServiceWaitsProviderGoogle Sensitive cases

Patient CSAT4.4

NPS+52

Sensitive cases5

Patient experience drivers

Last 30 days · comments and surveys

Service

Provider

Reception

Wait

Critical alert“Wait” is repeated in negative comments from the evening shift.

What you can manage

Patient experience with operational visibility

In healthcare, the experience does not end with the appointment. It starts with booking, continues through reception, wait time, professional care, follow-up and later perception.

Care and attention

Measure how patients feel during reception, consultation, treatment, support and follow-up.

Waits

Detect satisfaction after consultations, procedures, treatments or checkups.

Trust and reputation

Activate satisfied customers toward Google Sensitive cases and manage critical reviews with consistent responses.

How it works

From patient contact to continuous improvement

A simple flow to listen to patients, detect sensitive friction and act with clear priorities.

Measure after the visit

Send surveys after a consultation, treatment, procedure, service interaction or follow-up.

Identify friction points

Wait time, reception, clarity of information, care quality, coordination and follow-up.

Prioritize sensitive cases

Alerts for negative experiences, critical comments or low satisfaction levels.

Improve reputation

Activate satisfied patients toward reviews and respond to critical comments faster.

Customer experience in clinics and healthcare

Every patient leaves signals.WIT helps turn comments, satisfaction and reviews into decisions that improve care quality.

Use cases

Where WIT adds value in clinics and healthcare

Post-consultation

Evaluate care, clarity, trust, wait time and satisfaction after the appointment.

Treatments

Measure experience during aesthetic, dermatology, dental or wellness processes.

Reception and scheduling

Detect friction in bookings, waiting, communication, confirmations and organization.

Google Sensitive cases

Invite promoters to leave reviews and respond to criticism faster.

NPSrecommendation

CSATpost-care satisfaction

CESprocess ease

RECrecovered customers

Problems WIT detects

Friction that impacts trust, return visits and reputation

Patient experience influences recommendations, treatment continuity, reviews and perceived quality.

Delays and wait time

Delayed appointments, reception time or long waits before care.

Unclear communication

Instructions, costs, follow-up or expectations that were not clearly understood.

Uneven experience by location

Differences between branches, professionals, departments or teams.

Insufficient follow-up

Patients who feel a lack of support after the consultation or treatment.

Sensitive reviews

Negative Google Sensitive cases that affect reputation and new customer decisions.

Loss of recurrence

Patients who do not return because friction was never detected.

WIT dashboard for clinics and healthcare

Dashboard for leadership and operations.Metrics, comments, alerts, reviews and actions by location.

For leadership, locations and teams

A clear read by location, area or professional

WIT allows you to compare patient experience by location, type of care, professional, channel or treatment.

By location

Ranking and evolution of satisfaction, NPS, reviews and comments by branch.

By professional or area

Identify strengths and friction points across services or teams.

By treatment

Measure experience in processes that require follow-up and continuity.

FAQ

Common questions about WIT for clinics and healthcare

Does it work for aesthetic clinics?

Yes. It works for aesthetics, dermatology, dental clinics, healthcare, wellness and medical centers.

Can it measure patient experience?

Yes. It measures NPS, CSAT, CES, open comments and post-care satisfaction.

Does it help with Google Sensitive cases?

Yes. It can activate promoters toward reviews and prepare suggested responses to criticism.

Can I compare by location?

Yes. Yes. Compare locations, areas, professionals, treatments or care channels.

Can it be used after an appointment?

Yes. It can also be used after procedures, treatments, checkups or administrative interactions.

Can it alert sensitive cases?

Yes. Negative responses can trigger alerts and follow-up so the team can act quickly.

Turn patient experience into improvement, trust and reputation.

Book a demo and see how to measure care quality, follow-up, satisfaction and reputation in your clinic or healthcare center.

Book a demo